--------------------------------------------------------------- FREE SHIPPING ON ORDERS ABOVE 100€----------------------------------------------------------------

By placing an order you accept the following General Terms and Conditions of Ibiza Sluiz Creative S.L. (hereinafter referred to as SLUIZ. IBIZA)

Right to exchange and return

You can return any item ordered from the comma online store within 30 days of receipt, without giving any reason, by mailing the product to the following adress:

Crta. Santa Gertrudis KM4
07814 Santa Gertrudis
Illes Balears

Please note that merchandise which is sent back has to be in a condition corresponding to a normal use for the purpose of checking the merchandise – as would be usual for trying it on in a store – and that they must still have the original tags on them. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs for the return shipment will be payed by the customer. Please follow the instructions of withdrawal according to Item 8 below.

Delivery/shipping times

* DHL Standard (5-10 Business Days)

* DHL Express (3-5 Business Days)

* All items will be shipped from the island of Ibiza.

* Delivery prices are based on orders up till 3kg.

 *Free shipping is only for regular products, discounted products are not included.

Prices and payment methods

All prices indicated in the comma online store include the currently valid German VAT, exept Belgium, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia and Slovenia. All prices are indicated in Euros. You can choose whether you wish to pay the merchandise by MasterCard, Visa Card, Advance Payment or PayPal.

Please note that all the countries outside of Europe can have extra taxes.

Acceptance of orders

SLUIZ. IBIZA is free to refuse online orders. It is at SLUIZ. IBIZA’s sole discretion whether it accepts an order. In the event that SLUIZ. IBIZA cannot carry out an online order, the customer will be notified without delay. An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods.

The following steps are required to submit your binding order using the online shopping bag system: Please place the selected item(s) in the virtual shopping cart by clicking the "Shopping cart" button. You can open the shopping bag and make changes at any time by clicking on the identical button.

Once you have placed the desired item in the shopping cart, click the "Checkout" button, which first directs you to a page with the buttons "Log in", "Register now" or "Continue without registration". After selecting a button, you can enter your personal data or reach the log-in area, provided you have already registered with us. On the following pages you select (1) your billing and delivery address, the delivery method and accept our T&C, and (2) select the payment method before reaching the (3) check and place order page. Here you can check your order data one more time and change or edit the order by clicking the "change" button if necessary. You can also cancel the order, for example by closing your browser. The order process is completed only after pressing the "Buy now" button. Unless otherwise expressly stated in the item description, all items are delivered without any of the accessories that may be pictured.

Transport damage

The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact SLUIZ. IBIZA calling  +34 648809796 or in another manner (e-mail, post, fax), so that SLUIZ. IBIZA can maintain any rights against the dispatcher:

*Monday to Friday from 10.00 am to 18:00 pm (CET)

Storage of contract text

The contract text is not saved by SLUIZ. IBIZA and cannot be accessed after completing the order process. You can, however, print the order data immediately after having sent the order request.

Retention of title 

The goods delivered remain the property of SLUIZ. IBIZA until they have been paid in full.

Legal instructions on withdrawal

Right of withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

Address the withdrawal to:

E-Mail: online@sluiz.com
Or by post: SLUIZ. IBIZA Crta. Santa Gertrudis KM4, 07814 Santa Gertrudis, Illes Balears, España 

You can also exercise your right of withdrawal by returning the goods pursuant to paragraph 1 or by returning the goods without comment. Unless the circumstances indicate otherwise, returning the goods without comment will be understood as a statement of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (the costs for the return shipment will be borne by the customer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at: SLUIZ. IBIZA Crta. Santa Gertrudis KM4, 07814 Santa Gertrudis, Illes Balears, España

The deadline is met if you send back the goods before the period of 14 days has expired. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.

Model withdrawal form:(Complete and return this form if you wish to withdraw from the contract) Send To: SLUIZ. IBIZA Crta. Santa Gertrudis KM4, 07814 Santa Gertrudis, Illes Balears, España  or E-mail: online@sluiz.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale for the following goods(*)/for the provision of the following service(*)

Ordered on(*)/received on(*)

Name of consumer(s) 

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

 (*)Delete as appropriate

Data privacy and creditor protection

As a basic principle, all personal data will be handled confidentially. Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders. When data is processed, your interests worthy of protection are taken into account as required by law.


The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). SLUIZ. IBIZA is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At SLUIZ. IBIZA’s request, the customer will send the defective goods for examination at SLUIZ. IBIZA’s cost and risk to the following address: SLUIZ. IBIZA Crta. Santa Gertrudis KM4, 07814 Santa Gertrudis, Illes Balears, España

Copyright and trademarks

The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden. Unless otherwise indicated, all SLUIZ. IBIZA trademarks used on the website are our trademarks. These may not be used without our prior written approval.

Information about SLUIZ. IBIZA

Legal Address:

Sluiz Ibiza Creative S.L.
Crta. Santa Gertrudis KM4
07814 Santa Gertrudis
Illes Balears

Telephone +34 971 19 77 02 (Monday to Friday from 10.00 am to 18:00)
E-Mail: online@sluiz.com

Exclusion of liability for links to external websites

We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility or liability for these contents. The respective provider of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognisable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question.